OPTIMIZING SALES TIMING
Restricting product availability to enhance inventory control and customer experience.
How I upgraded the efficiency and simplicity of a complicated legacy system through research and ideation.
THE CHALLENGE
Hy-Vee's legacy system lacked controls to restrict sales of certain products during specific hours, leading to compliance issues and operational inefficiencies.
MY ROLE
As the Lead Researcher and Co-Designer, I spearheaded a 4-day project to design a time-based sales restriction system.
THE APPROACH
STAKEHOLDER INTERVIEWS
Engaged with store managers and staff to understand requirements and constraints.
USABILITY TESTING
Developed and tested interface prototypes to streamline the sales restriction process.
WORKFLOW ANALYSIS
Mapped cashier workflows to ensure seamless integration of time-restricted sales alerts.
THE SOLUTION
I designed a time-based restriction feature that allowed managers to set product-specific controls with ease. This solution automated compliance checks during checkout, reducing manual oversight and improving system accuracy.
KEY OUTCOMES
Improved Compliance: Ensured adherence to sales regulations.
Reduced Errors: Minimized checkout mistakes related to restricted items.
Enhanced Efficiency: Streamlined cashier operations, reducing customer wait times.
WHY IT MATTERS
This project showcases my ability to quickly develop compliance solutions that enhance operational efficiency and user experience.
LET’S WORK TOGETHER
If you want to enhance user experiences and drive tangible business outcomes, I'd love to help. Let’s discuss your next project.