Turning ambiguity into product clarity through research.

I help teams understand what’s happening beneath the surface: what users need, where friction lives, and what to build next.

Work with me

I’m Rachel,

a UX Researcher focused on making complex products easier to understand and easier to improve.

My work spans enterprise software, insurance, retail, and accessibility. I care most about turning research into decisions teams can actually act on, not just insights that sit in a deck.

I’ve led accessibility research that contributed to the first guide-free half marathon and partnered with cross-functional teams to improve usability and product performance at scale.

How I help teams

  • Make sense of messy product questions through rapid research

  • Validate workflows before they become expensive to build

  • Bring accessibility into the center of design decisions

  • Meet your team where you are

  • Adapt to your way of working

  • Leave you with clarity, not just insights

What engagements look like

Work with me

CORE SKILLS & METHODS

Research

  • Mixed-methods research (qualitative + quantitative)

  • Usability testing (remote and in-person)

  • Interviews, surveys, and diary studies

  • Behavioral analysis and insight synthesis

Tools

  • Figma (journey mapping, storytelling, prototyping support)

  • Maze, Dovetail, Miro, Airtable

  • Looker, Optimal Workshop, Survey Monkey

  • Remote usability testing platforms

Collaboration

  • Cross-functional research facilitation

  • Executive storytelling and reporting

  • Accessibility and inclusive design

  • Agile, fast-moving product environments

Research Practice

  • AI-supported synthesis and analysis (used to accelerate pattern-finding and sense-making)

  • Experimental workflows for speeding up research without reducing rigor

  • Responsible use of emerging tools in research practice

IMPACT

$2.7M+ saved
through improved pricing workflows.

18% improvement
in navigation efficiency.

4+ minutes reduced
per insurance quote flow.

200+ user interviews
across product and accessibility research.

Accessibility research
adopted by Google Accessibility teams.

50+ research studies
across products and industries.

Ryan Young | Director of Product Design

“Rachel is a model example of what anyone should want in a UX researcher and teammate.”

Danny Vasquez | UX Designer

“Rachel’s dedication to quality UX research and ethical design practices is truly inspiring.”

Résumé →