Human-focused experience researcher

studying interaction-based technologies.

  • User Experience Research

  • Behavior Tracking & Data Dashboard Creation

  • Discovery Research Planning & Execution

  • Customer Journey & Empathy Maps

  • Stakeholder & Leadership Pitching

  • Wireframing & Prototyping

AREAS OF EXPERTISE

  • User Interviews & Diary Studies

  • Team Building & Mentorship

  • Strategy Formulation

  • Workshop Facilitation

  • Field Research & Competitive Analysis

  • Surveys & System Usability Scale Calculation

KEY ACCOMPLISHMENTS

  • Invented inclusive digital exercise solutions for low/no vision individuals.

  • Initiated a behavioral tracking system for over a dozen sites and web-based applications.

  • Researched and designed a pricing app, saving a grocery store chain $2.7M annually in labor.

  • Contrived a way-finding system for grocery store products, reducing shopping time by 18%.

  • Cut quoting time by 4+ minutes for insurance agents, promoting increased potential revenue.

  • Developed a comprehensive UX playbook for company-wide usage.

  • Conducted hundreds of remote and in-person user interviews.

  • Facilitated more than 50 moderated usability studies.

CASE STUDIES
an open sign hanging inside a window of a store in black and white
black and white vintage photo of a man in a uniform pumping gas
an analog clock hanging by a chain on an ornate ceiling in black and white

WORK

CONTACT

CREATIVE